IMI is a full-service marketing research company helping clients obtain practical information for business decisions in:
- Customer Satisfaction and Loyalty
- Brand Management
- New Product Research
- Employee Satisfaction
- Customer Retention, Lost Customer and Win- Back strategies
We conduct surveys using every quantitative methodology including online, telephone, IVR and mail. In addition to tried-and-true qualitative research methodologies, our moderators and expert interviewers use state-of-the-art tools for online focus groups and in-depth interviews. IMI also offers a true hybrid solution for integrating quantitative and qualitatative research methods that is extremely effective and very affordable.
We have been successfully providing highest quality of service, helping companies:
- Understand the behavior of their current customers, lost customers, potential customers, and employees (internal customers) by uncovering and tracking the factors that affect satisfaction and loyalty.
- Develop brand strategies that effectively support their identity and positioning, capitalizing on our years of client-side brand management and brand research experience.
- Identify unmet consumer and business-to-business needs, screen concepts and plan for marketing communications to support the successful launch of new products using our decades of experience in new product development across a wide variety of industries.
We are dedicated to providing personalized project management and our staff is committed to exceeding our clients' expectations.
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